Here at ProtoCAM, we have been closely monitoring the news about COVID-19 as well as guidance from the World Health Organization (WHO), the Centers for Disease Control (CDC), and our state and federal governments. On March 19, 2020, the Governor of Pennsylvania declared the closure of all businesses that are non-life-sustaining. ProtoCAM has been permitted to remain open during this time as a Plastics & Rubber Manufacturer and as a Medical Equipment and Supplies Manufacturer. We are prepared to assist with any supply chain or production disruptions our customers may be experiencing during this time.
Our number one priority is the welfare and safety of our associates, customers, and staff. Though ProtoCAM utilizes a digital manufacturing and ordering process, and thus requires no face-to-face human contact in order to deliver our high-quality products to our customers, we’re still exercising an abundance of caution during this current epidemic. We’re working to combat the spread of COVID-19 by suspending face-to-face sales calls, customer visits, facility tours, and all corporate travel through the immediate future. We are also implementing increased health and safety measures at our facility, including additional deep-cleaning and preventative safety measures for all staff. We feel that these measures are necessary in order to preserve the well-being of all contacts, customers, and staff along our supply chain. Should any unexpected delays in production or delivery occur, we will continue, as always, to keep our customers informed.
A full (and regularly updated) list of the precautions ProtoCAM has exercised during the COVID-19 pandemic to ensure the safety of all customers and staff is available below. ProtoCAM will continue to monitor the situation at hand and adjust our measures taken accordingly. Steps we’ve taken include:
- Preemptively ordered sufficient masks, gloves, and other equipment necessary to our continued manufacturing operation, which were expected to be in short supply during the pandemic
- Suspended face-to-face sales calls and company travel until further notice
- Suspended visits to the facility other than for essential purposes (deliveries, picking up parts); when visits are necessary, a zero-contact protocol is in place
- Doors into the building and restrooms have been propped open so as to avoid surface touching
- Hand sanitizing stations and instructions have been hung at every door, with instructions for egress
- Guidelines for social distancing has been articulated to all employees and potential visitors
- Directed set-up for those employees able to work from home
- Suspended outside cleaning services to ensure only essential personnel enter the building, and increased internal cleaning of facility
- Allowed for voluntary lay-off and use of vacation days for any associate feeling uncomfortable or unsafe about continuing work
- Directed set-up of video conferencing and have established continuous contact between all staff members
- Continuously and proactively working with authorities and professionals to ensure ProtoCAM is appropriately financially positioned to thrive under current circumstances
- Currently leading a research and development effort to create a 3D-printed medical mask to help with critical supply issues
- Looking into additional 3D-printed medical supplies and personal protective equipment than can be developed to assisted with supply shortages.
We value our customers and know that their production requirements do not cease even during a global epidemic such as this. As such, we will continue to offer the highest quality service and parts possible, and we look forward to serving our customers well past the situation at hand. ProtoCAM has capacity in multiple technologies to ensure quick-response manufacturing and delivery for any in-demand/out-of-stock parts with minimal human interaction. We are following and adhering to the best practices and guidelines from the WHO, the CDC, and our state and federal governments in offering our 3D additive manufacturing services 24/7 to help in the quick-response manufacturing of urgent-need service and production parts. We urge our customers to contact us at sales@protocam.com to assist with any supply chain issues that may arise during these unprecedented times. Any questions or concerns during this time and beyond can be directed to 610-261-9010.
